Shipping and Returns
Shipping Costs To The US
| Shipping Options | Cost |
|---|---|
| Standard Shipping (3-14 Business Days) | $8 |
| Express Shipping (2-9 Business Days) | $15 |
| Wooden Panels Standard Shipping | $25 |
| Wooden Panels Express Shipping | $40 |
Shipping Costs To Spain and Ukraine
| Shipping Options | Cost |
|---|---|
| Standard FREE Shipping (3-14 Business Days) | FREE |
Shipping Costs To European and Asian Countries
| Shipping Options | Cost |
|---|---|
| Standard Shipping (3-14 Business Days) | $15 |
| Express Shipping (2-9 Business Days) | $20 |
| Wooden Panels Standard Shipping | $25 |
| Wooden Panels Express Shipping | $40 |
Shipping Costs To India and China
| Shipping Options | Cost |
|---|---|
| Standard Shipping (14-28 Business Days) | $70 |
Shipping Costs To Australia
| Shipping Options | Cost |
|---|---|
| Standard Shipping (18-22 Business Days) | $25 |
| Express Shipping (10-14 Business Days) | $40 |
| Wooden Panels Standard Shipping | $35 |
| Wooden Panels Express Shipping | $45 |
we do not ship to countries under sanctions**
we ship from - Cherkasy region. City Uman st. Dokuchaeva Street 20, Uman, 20301, Ukraine where our production facility is located and from Madrid, Spain
Methods of Shipping
We use UPS, UPS Ground, USP Mail Innovations, FedEx for delivery to the US.
We use address courier delivery without signing unless specified in the order notes.
For Standard shipping we use combined shipping options with the postal hub in Florida using UPS plus USPS or UPS Ground in the US.
For the other countries we use UPS, FedEx, for Express Shipping. We also use DHL, UkrPoshta and NovaPoshta Global for delivery in Europe. We select the best shipping options ourselves unless user specified his or her preferable method.
If the Parcel Is Lost
If your parcel did not arrive, please contact us at the Contact Us page AND / OR write to the following email address - artcarvingshop121@gmail.com, and we will do our best to find a solution.
Order Processing
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We carefully prepare your orders in 2-3 business days, while weekends and holidays are taken into consideration. Our special pre-ordered items also begin processing within 2-3 business days upon arrival in our inventory.
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After successfully placing your order, a confirmation email containing all the necessary details will be sent to your inbox. If you cannot locate it, please check your spam folder. Feel free to contact us if you require another confirmation.
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If you spot anything that needs adjusting in your order, don't worry! Drop us a line straight away at artcarvingshop121@gmail.com. Just remember, once your package is on its way, we're unable to make any changes.
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Please take a moment to double-check the shipping address you've given us. We want your order to find its way to you without a hitch! If an error in the address prevents delivery, we'll refund your original order (excluding the shipping fee), and you can easily place your order again.
Please be aware that there may be instances where our shipping partners encounter uncontrollable delays. We deeply appreciate your comprehension and patience during these circumstances.